Support

Our techs have all the answers.

 

Current Software Release 1.0.52:

Mac Application Installer (Hold Ctrl and choose Download As)

Windows Application Installer

4iiii App (iOS):

Download our app on the Apple App Store!

 

User Guides & Documentation (pdf)

Quick Start Guides
Sportiiii (Eng) (Fr)
Viiiiva (Eng) (Fr)

(The Quickstart Guide covers all the basics to get you up and running quickly)

User Manuals
Sportiiii (SP200)
Striiiide (S100)
Riiiide (R100)

Glad you asked. Now you know.

Company FAQs

What is 4iiii’s?

4iiii Innovations specializes in merging the demands of athletes with the latest advancements in technology. Focusing on increasing performance and safety in the athletic community, 4iiii’s designs, develops and produces products for both elite and casual athletes. Its inaugural product, Sportiiii’s was nominated for numerous awards — before it even shipped! An industry first, Sportiiii’s provides users with a HUD (Heads Up Display) and audio feedback system, giving the user instantaneous feedback of their current performance, while never taking their eyes off the road.

Sportiiii FAQs

What is Sportiiii?

Sportiiii (pronounced “sport-eyes”) is the first Heads Up Display system (HUD) made for athletes that communicates critical racing/training zone data via 7 multi-colored LEDs and built in speaker system. The Sportiiii unit attaches to virtually any pair of glasses and its flexible boom containing the LEDs is placed in your secondary visual space, enabling you to focus on what’s important – maximum performance. The speaker does not cover the ear making it safe to wear in race situations.

How do I use the multi-function switch?

This guide details the different functions available through the multi-function switch:

 

 

What will I see when wearing the unit? An alpha-numeric display?

No. you will not see an alpha-numeric overlay. Having alpha-numeric, or “numbers and letters” in front of you, would cause you to look away from the road, and refocus on the letters and numbers. The result would be the same as looking at a watch or your cycling computer and would be a distraction from the road, a break in form, and a general decrease in safety and performance.

What devices are compatible with Sportiiii?

Sportiiii works with all of your ANT+ devices. This includes (but is not limited to) Heart Rate (HR) monitors, Power meters(SRAM/QUARQ, SRM, Saris etc…) Cadence, speed modules. You can also purchase 4iiii’s speed/cadence, and footpod modules.

Does Sportiiii come with glasses?

No. Sportiiii is designed to work with virtually any pair of glasses. Multiple attachment points are included for the best fit to your glasses.

Does Sportiiii really talk to me?

Yes. Sportiiii has a built in speaker system that gives audio feedback on current performance, current module “pairing” and other data. The current release is in English… but multiple language packs will soon be available.

Can I adjust the volume ?

Yes. The volume can be programmed via the software application and also in the field, using the intuitive button on the unit or with Smartphone applications (ANT+ enabled iPhone/Android smartphones.

Can I adjust the brightness of the LEDs?

Yes. The brightness can be programmed via the software application and also in the field, using the intuitive button on the unit or with Smartphone applications (ANT+ enabled iPhone/Android smartphones).

Is Sportiiii water-resistant?

Yes. The unit is designed to be water resistant.

How long is the battery life?

Average battery life is approximately 10 hours. This can increase, or decrease depending on your settings (brightness levels, automatic updates, volume settings, blink rate etc…)

Viiiiva FAQs

What is Viiiiva?

Viiiiva is a Heart Rate Monitor that connects your full suite of ANT+® sensors to your iPhone®, with no awkward adapters and also works with your ANT+ watch or computer (Garmin, Timex, adidas). The Liiiink Connectivity Module inside your Viiiiva turns your iPhone into a cycling computer or running monitor; delivering all your ANT+ data seamlessly and in real time using the free 4iiii App or any of the popular fitness Apps. Liiiink also makes it easy to change your Sportiiii settings from your iPhone. (Sportiiii heads-up display system is another 4iiiii Innovation available separately). Liiiink is an exclusive 4iiii Innovations feature and only available with Viiiiva.

How do I pair my iPhone to Viiiiva?

Using the 4iiii app available here, you can pair Viiiiva to the iPhone. First, ensure that Bluetooth is ‘on’ in iPhone settings. Note that pairing is not accomplished in settings, but rather in the app. Follow the instructions: How do I Pair Viiiiva to the 4iiii App. If you are using a 3rd party app, follow the specific app instructions for pairing sensors.

How do I link my ANT+ sensors to my iPhone using Viiiiva?

Using the 4iiii app available here, you can configure the ANT+ sensors to pass through Viiiiva to the iPhone. Once the ANT+ device connections are configured using the 4iiii app, you will be able to connect to those devices from your favourite app using Bluetooth Smart. Follow the instructions: How do I pair Viiiiva to my ANT+ sensors

With which apps can I use Viiiiva?

Viiiiva transmits heart rate (HR) data over Bluetooth Smart and ANT+. We have tested Viiiiva’s HR data with many popular fitness apps including Digifit, Endomondo, MapMyFitness/MapMyRun, Runkeeper, Runmeter, Runtastic, and Strava.

For our latest test results, see: Apps compatible with HR, Apps compatible with other ANT+ pass through devices.

Is Viiiiva waterproof?

Viiiiva is waterproof to 3m depth, but might not produce reliable heart rate measurements while submerged (unless possibly worn under a wetsuit). The casing is sufficiently waterproof that you could wear it while swimming. To maintain the waterproof, we recommend you exercise care when changing the battery to keep the gasket in place.

How should I store Viiiiva in between workouts?

Unsnap both sides of the module from the strap when not in use. Wipe clean the electrodes with a soft cloth to prevent salt build-up. If the module remains on the strap for long periods of time, corrosion can form on the contacts, degrading performance.

Can I pair my Viiiiva simultaneously to both the 4iiii app and 3rd party app?

No. When Viiiiva is paired with the 4iiii app, it no longer advertises or connects to other apps. If you would like to pair with a 3rd party app, press the Disconnect Viiiiva button in the 4iiii app; your Viiiiva will once again advertise itself to other apps.

Why can’t I see my other ANT+ sensors in other apps?

When we launched our new Viiiiva heart rate monitor at the Consumer Electronics Show in Las Vegas in January 2013, we took some App providers by surprise. They weren’t ready to support multiple sensor data on a single connection. Viiiiva’s breakthrough Liiiink connectivity technology takes advantage of the Bluetooth Smart standard to manage multiple sensors’ data over a single connection. The good news is that you can be ‘smarter, faster, safer’ using the 4iiii app while we work with iPhone App developers to adopt this Bluetooth Smart feature. You can help by letting your favourite iPhone App provider know how much you are counting on them to let you use all your monitoring gear by supporting this simple Bluetooth Smart feature.

My heart rate shows up in the 4iiii app, but not my other sensors. Why??

Once you have paired the app to your Viiiiva, now you need to pair Viiiiva to your ANT+ sensors. Follow the instructions: How do I pair Viiiiva to my ANT+ sensors

My heart rate reads 72, but that’s not my resting heart rate. Why??

Viiiiva’s heart rate numerical filter has a seed value of 72, so your measured heart rate will start there. After a few moments of activity, you should see your measured heart rate track your actual heart rate.

Why can’t I pair to Viiiiva using iPhone settings?

Regular Bluetooth pairing (such as to your car audio system) is accomplished in the iPhone’s Bluetooth settings. However, Viiiiva uses a low-energy protocol called Bluetooth Smart. So you need to turn ‘on’ Bluetooth in the iPhone settings, but that’s it. Then you go to the app to initiate Bluetooth Smart pairing.

How can I extend the battery life of Viiiiva?

While you workout Viiiiva will remember and search for the sensors to which it is paired. If you are not using one of your paired sensors during a workout, Viiiiva will use a small amount of battery life as it tries to connect with that missing sensor. If you do not want Viiiiva searching for a sensor, remove its pairing by using the Viiiiva Configuration page in the 4iiii app.

After your workout Viiiiva turns off within 5 minutes of removing the strap. However if Viiiiva is paired to an ANT+ sensor it will not turn off until the sensor stops transmitting data. Most standard sensors automatically turn off after a period of inactivity. If you want to ensure that Viiiiva will turn off immediately after your workout, you can remove the pairing(s) by using the Viiiiva Configuration page in the 4iiii app.

In between workouts we recommend that you unsnap both sides of the module from the strap when not in use.

How do I control my Sportiiii using the 4iiii app?

To pair Sportiiii to your Viiiiva, follow these steps:
1. Launch the 4iiii app, wake Viiiiva, and connect to it with the app
2. Click the Pair ANT+ Devices button
3. Turn on Sportiiii
4. Sportiiii should appear in the list of found ANT+ devices. Touch it to pair. Press Done.
5. Go to the Sportiiii Configuration page; you should see all the controls available.

How does Viiiiva perform auto-calibration of my SRM power meter?

Viiiiva performs automatic calibration of your SRM power meter by following these steps:
1. Wait for speed to be greater than zero
2. Wait for cadence to remain zero for at least five seconds, measure the Zero Offset each second while waiting
3. The five successive Zero Offset measurements must not vary by more than +/- 4 Hz
If all three of the above conditions are met, a new zero offset is calculated by averaging the five successive measurements.
4. If the new zero offset is within 200 Hz difference from the previously saved zero offset, the new zero offset is saved.

I am having trouble pairing Viiiiva with my Ambit2. What should I do?

Try the following procedure:
1. Remove the HR belt battery.
2. Reset the HR belt by inserting the battery positive side down.
3. Keep [Next] pressed to enter the options menu.
4. Scroll to PAIR with [Light Lock] and enter with [Next].
5. Scroll the accessory options with [Start Stop] and [Light Lock] until you reach HR belt.
6. Re-insert the belt battery positive side up and close the belt cover. Press [Next] to select a heart rate belt and start pairing. Wait for the message paired.
7. If the pairing fails, press NEXT to return to the pairing setting.

After upgrading my Viiiiva firmware I can no longer pair Viiiiva with my Ambit2. What should I do?

Customers have reported that after upgrading their firmware they were required to perform a hard reset to their Ambit2 in order to pair with Viiiiva. Make sure to download all your workout records from your Ambit, then follow the manufacturer’s instructions for performing a hard reset to your Ambit.

After upgrading my Viiiiva firmware I can no longer pair Viiiiva with the 4iiii app, and my heart rate data does not come through to other fitness apps. What’s happening?

If you are experiencing this, chances are you upgraded from the version 1.2 firmware, which also requires a feature update. Remove the pairing to any other app, then press the magnifying glass button on the Viiiiva Configuration page of the 4iiii app. The app should find your Viiiiva, select it to pair and complete the feature updates.

4iiii App FAQs

Why do my ANT+ sensors periodically cycle on/off in other apps?

When we launched our new Viiiiva heart rate monitor at the Consumer Electronics Show in Las Vegas in January 2013, we took some App providers by surprise. They weren’t ready to support multiple sensor data on a single connection. Viiiiva’s breakthrough Liiiink connectivity technology takes advantage of the Bluetooth Smart standard to manage multiple sensors’ data over a single connection. While your favourite fitness App runs to catch up with Viiiiva, we’ve provided a feature to make the Viiiiva appear on multiple connections. As a result, you may notice the Bluetooth symbol on your iPhone flash briefly at regular intervals as Viiiiva switches between each connection. The good news is that you can be ‘smarter, faster, safer’ while we work with iPhone App developers to adopt this Bluetooth Smart feature. You can help by letting your favourite iPhone App provider know how much you are counting on them to let you use all your monitoring gear by supporting this simple Bluetooth Smart feature.

I just upgraded my Sportiiii and Viiiiva, and now I am no longer able to configure Sportiiii from the 4iiii app. Why?

There is a known issue in the first Cliiiimb enabled releases of Sportiiii and Viiiiva firmware that have caused the Sportiiii configuration from the 4iiii app to stop functioning. We are feverishly working to release the fix, to get you back up and running.

I’ve seen problems with my 4iiii App… what should I do?

Make sure you have updated your 4iiii app. If after updating you are still experiencing problems, let us know at support@4iiii.com. Please be prepared to tell us:
- 4iiii App version
- iOS version
- Device type (iPhone 5/4s, iPod touch, etc)
- Type of soft strap you use (the one that came with Viiiiva in the box or other)
- The email address for your 4iiii Profile
- Viiiiva serial number (near the top of the Viiiiva Configuration screen)
- Viiiiva FW version (at the bottom right of the Viiiiva Configuration screen)
- Any other apps that you are trying to use along with Viiiiva
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