Note to Current Customers:
We are doing our very best to communicate with you directly so watch for emails from us. It is important that we know information on which crank you have (i.e. crank type and model name), so that we can process your order easily and quickly. If you have not yet provided us with this information, please email us your details at firstname.lastname@example.org
Can my left-sided powermeter be upgraded to a dual-sided unit?
If a PRECISION Powermeter is installed on a compatible crank arm, you can upgrade your existing PRECISION Powermeter to a dual-sided PRECISION PRO. Please refer to our crank arm compatibility list for PRECISION PRO.
What conditions can I use PRECISION in?
PRECISION is waterproof and dustproof, and maintains accuracy in temperatures between 0°C and 50°C. PRECISION carries an IPX7 rating.
How does my local bike shop become an authorized PRECISION reseller?
If there is a bike shop in your area that you’d like to see authorized via email@example.com. Dealers can also apply here.
How do I know if I have the current PRECISION firmware version?
To receive the latest firmware version on your PRECISION Powermeter:
- Ensure you are running the latest version of the 4iiii App on your iOS or Android device.
- Connect to your PRECISION Powermeter using the latest version of the 4iiii App.
- Follow the prompts to install the latest version of the PRECISION firmware using the 4iiii App.
Is PRECISION compatible with carbon cranks?
PRECISION is compatible with several popular carbon cranks. Our engineers are working towards making more cranks compatible. We will update the PRECISION compatibility list as more cranks are added.
Can PRECISION be moved from bike to bike?
A crank arm with PRECISION installed can be moved to a different bike, assuming that it has a compatible crank installed, and crank arms of the same length. The PRECISION pod cannot be removed from a crank arm and placed onto a different crank arm without destroying the power sensor.